I went to wait outside and he showed up about 15 mins later with another guy. He immediately asked me if I had removed my reviews, which made me feel so cared for...NOT!
Then he attempted to write me off with a $40 check to replace my towels and fan..he didn't say anything about my child. Didn't even ask how he was.
Then he once again stated.."whatever his allergies may be" and "There was cat hair around". I've had my eldest cat since before I was married and long before I had my child. My child has grown up with these Cats. He isn't allergic to cats, that much we know. He then stated that they were within regulations when they sprayed. They may have sprayed how they were supposed to legally but they did so without anyone's knowledge because remember my Property Manager said they hadn't sprayed.
Basically he wrote my son's suffering off completely. I then brought up the fact that it took me talking to the Lance the Manager for me to get the info about the spray. Paul stated that Toby the Tech had the paperwork in his vehicle. So that just proves that had I not be a squeaky wheel and wrote my review I would never have been brought the info by Toby. After all the only thing he needed to do was walk back out to his truck and grab it.
Paul continued to attempt to push the $40 check at us even though I told him our main issue had always been our son not our Towels!! Which is why I didn't even put up a negative review until after the lack luster reaction to our son's health issues. Yes it is a piece to the puzzle(which shows how big the lack of care for people the company has) but it is not the main point.
My husband told Paul that our son deserves compensation for his suffering as well as us compensation for medical bills because we had no idea that they would be spraying chemicals. Paul then stated that we had kept him from contacting our son's doctor about this and that we were flat out LYING about our Son.
He was yelling at my Husband that we were lying and that they won't treat our apartment again.
This was their response to my review after my meeting with Paul: (they have since removed it from their facebook perhaps he realized he was in the wrong?). They expect me to subject my 7 yr old to unnecessary medical testing to appease his desire to prove me a liar. I don't even believe they can test for allergies against pesticides but I could be wrong. We have a message into his doctor to see what her thoughts are. Though I know she will say there is no way she can guarantee that he won't have a reaction to another pesticide. Prime claimed that have an eco friendly green product they can use...especially since we still have no signs of bed bugs.
Kasondra Iarussi This is their response to my review tonight: "Prime Pest Control On Tuesday Prime Pest Control hired a professional cleaning company with two ladies to thoroughly clean the Iarussi's apartment. They felt like we didn't put their house back together properly so we had it cleaned professionally. They cleaned all of the baseboards where our product was put down. Having the house thoroughly cleaned will only help their son's situation, whatever his allergies might be. We have requested to speak with their child's doctor but they refuse to give us any information. We do not want to treat in their apartment again without the child's doctor letting us know exactly what he is allergic to."
We may not have bed bugs but the older gentleman downstairs who requires a home health aide does still. The home aide is unable to come due to the infestation and the man has a wound that needs constant care. We have taken him twice to the doctor and will be taking them again this weekend. He apparently has been getting bed bugs IN his wound. I informed Paul that he still has his bed bug infested bed and is sleeping on the floor. He cannot get rid of the bed himself. That it would be a great idea for Prime to help him out as they can dispose of it properly as well. He said he would talk to his manager Lance but shockingly the man still has no help. Our property management has failed him as well.
Our son is still suffering from new hives each day and it has been two weeks since they sprayed.
Our son is still suffering from new hives each day and it has been two weeks since they sprayed.
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