We received a sheet on 6/17/15 with information about Heat treatment and directions for what to leave in the apartment and what to remove. So we packed up what they said couldn't be heated, put my plants outside in front of our building where I thought they would be safe. Left some loose clothes in vented laundry baskets and left our beds the way they were because their directions didn't tell us any different. We came back to an apartment that looked like it had been burglarized. Our beds were turned over half hazard laying on our other items. Our clothes were thrown onto the floor. My son's room looked like a tornado had gone through it. Not only that but I found two of my expensive bath "sheets" on our bathroom floor soaking wet with God knows what. They didn't mention it to us just left the soaking wet towels on the floor in a very hot apartment. They were hanging up dry when we left. We also could smell chemicals and was informed they had sprayed some. Our plants had been literally thrown across the sidewalk/grass area. The items that were removed because they couldn't be heated were left outside unattended as well. our screens were not put back on correctly and I had to pick up isolation around my apartment left by them. My box fan had been damaged, either by being dropped or them dropping something else on it. When my husband first arrived they told him that he couldn't go in yet as they had sprayed. We were never told they would even possibly spray anything in our apartment. They also told us we had no signs of bed bugs at all.
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| Our 7 yr old son's room after the "heat treatment" 6/20/15 His clothes were in a vented laundry basket which should have been fine for the heat treatment. They were thrown on his floor where they had sprayed. |
That wasn't the worst of it though. As soon as we returned home our son started to develop what I first thought were mosquito bites from having the windows open to vent. Then he went to bed and woke up shortly after covered in red welts. I called my property manager, told him I didn't know what was going on. That I had looked for bed bugs and didn't see any and that I was taking my child into the ER on 6/23. I asked if anything was sprayed in my apartment and he said NO (even though all the paperwork we had gotten didn't say anything about spraying anything only that they would be doing a heat treatment).
ER doctor told us that the welts were hives from an allergic reaction and that it was getting worse due to continued exposure. The only thing that he could had been exposed to was this mystery spray. They doctor agreed that it was the most likely cause. I went home set my 7 year old boy to sleep in an army cot as his bed was obviously not safe. The next morning the Property "manager"/handyman came over with the Tech from Prime Pest Control that had been in our apartment. After I informed them both that my Son was having an allergic reaction to whatever spray they used Toby the Tech stated that "That has never happened before are you sure it isn't something else?" He didn't ask if my son was ok, he didn't apologize for the inconvenience, nothing. He also stated that they only sprayed by the door. I told him regardless of what he thought I needed the information on what chemicals were used so that I had it for my son's doctors as well as future reference for him. He told me he would bring it back for me. That was at 9:30 am. I washed everything in my Son's room that I could and we hoped for the best.
It was late afternoon until I finally posted my review online about Prime pest after not hearing from them and not getting the paperwork. At around 4 pm a Manager(Lance) contacted me after seeing my review. He did give me a better feeling of actually attempting to care for my child and he brought me the info I had requested. He was NOT informed by Toby the Tech that we had complained about our son's reaction. We talked and I told him I would have my husband contact him as he stated they needed to do further treatments but would be able to use a different chemical(or a green product) to avoid issues with my son. He also informed me that no they didn't just spray at my doorway they sprayed all our baseboards, without our consent or even just our knowledge. His employee had lied right to my face!!
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| One affected area of our son on 6/23/15 |
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